Privacy Policy

Who we are

This website is operated by Muto Tours and Travel, based in Muto Tours and Travels (Victoria Falls, Zimbabwe).

[PLACEHOLDER — confirm the exact legal entity/registration details and registered address for your jurisdiction's privacy law.]

You can reach us at info@mutotours.africa.

What we collect

The enquiry and newsletter forms ask you for voluntary information:

• Name, email address, and phone number (so we can reply to your enquiry);
• Trip details you choose to share: destination interest, rough travel dates, and party size;
• Your message.

We don't require an account to use this site, and we don't ask for payment details online.

How we use it

• To prepare and send a personalised trip quotation, communicating with you by email or WhatsApp as you prefer;
• To keep records of enquiries we receive, including as a travel operator responding to booking requests;
• To send you a confirmation of anything you submit.

We do not sell personal information, and we do not use it for advertising.

Legal basis

[PLACEHOLDER — choose and record the lawful basis (e.g. "legitimate interest in responding to enquiries we receive", or "steps taken at your request to provide a quotation") and, where required by your applicable law, the retention period for enquiry records.]

How long we keep it

[PLACEHOLDER — state how long enquiry messages are retained before deletion, e.g. 24 months, and where backups may retain them for a further short period.]

Sharing

We share personal information only with the operators needed to build your trip (guides, lodges, activity providers) when you go ahead with a booking, and with the hosting providers that keep this website running. We don't sell it or hand it to third parties for their own marketing.

Your rights

Depending on where you live, you may have rights to access, correct, or delete the personal information we hold about you, and to object to or restrict certain uses. To exercise any of these, email us at info@mutotours.africa. We'll respond within a reasonable time.

Cookies

We use a small number of cookies to keep the site working and to remember your cookie preference. See the Cookie Policy for details.

Security

The site is delivered over HTTPS, enquiry data is transmitted over encrypted connections, and admin access is protected. No transmission or storage method is 100% secure, but we follow current good practice.

Contact

For any privacy question, contact us at info@mutotours.africa. [PLACEHOLDER — add a named data-protection contact or supervisory authority details if required by your jurisdiction.]